1. How do I
apply for
WorldCard?
WorldCard
can be applied
and processed
immediately at
WorldCard
Centres in Wisma
Genting and
Genting - City
of
Entertainment;
onsite issuance
at designated
recruitment
outlets or
online
application via
www.worldcard.com.my.
2. How do I
issue a
supplementary
card?
You may
issue one
supplementary
card to your
spouse. Just
approach any of
our WorldCard
Centres for
instant
processing or
via our
designated
recruitment
outlets.
3. What is the
validity of my
WorldCard
and how do I
renew it?
Your
membership card
validity can
vary from 1 – 5
years from date
issued, subject
to the policy
set by the card
issuer. Renewal
fee will also
vary according
to card issuers
and can be paid
via cash, credit
card or
membership
points. Just
approach any
WorldCard
Centres for a
hassle-free
membership
renewal.
4. How do I
accumulate
WorldCard
Points (WP)?
Present your
WorldCard
upon spending at
participating
merchant outlets
to earn valuable
membership
points. Example
on how points
are calculated
and accumulated.
|
Activity |
WorldCard
Points Award |
Price |
WorldCard
Points Earned |
|
Accommodation |
 |
RM280 |
1,400WP |
|
Food &
Beverages |
 |
RM150 |
450WP |
|
Gift &
Souvenir |
 |
RM80 |
80WP |
|
TOTAL |
|
RM510 |
1,930WP |
5. How
and where can I utilise my WorldCard Points?
The WorldCard Points accumulated through your
spending can be used to redeem for room, show tickets, theme
park or products and services at participating merchant outlets.
For example: One RM60 show ticket in Genting can be redeemed
using 6,000 WorldCard Points in local currency OR One
meal at F&B Merchant valued at RM100 can be redeemed with 10,000
WorldCard Points in local currency.
6. Does my WorldCard Points have any expiry date?
WorldCard Points have a shelf-life of 24 months from
date earned. In the event you utilise your WorldCard to
earn WorldCard Points at any participating merchants
within the 24 months, the membership points will be
automatically extended for an additional 24 months. Hence, the
validity is virtually perpetual.
7. How do I check my WorldCard Points balance?
You can call our membership enquiries at (603) 2179 1888 or
log on to
www.worldcard.com.my for online points enquiry.
Alternatively, you can check your Points balance by sending SMS
to 36611 or via real-time updates at designated Info Kiosks or
transactions receipts upon spending at participating merchant
outlets.
8. What should I do if my card is lost or stolen?
Please notify us immediately at the nearest WorldCard
Centres or contact us at (603) 2179 1888 to prevent unauthorized
usage of your membership points, followed by confirmation in
writing within seven days. Until such notification is received,
the member shall remain liable for all charges incurred on the
WorldCard irregardless whether the authorization is from
the member. A processing fee or certain amount of WorldCard
Points will be levied for each card replaced.
9. Changes of member’s details?
Please keep us updated on any changes to your personal
particulars (address or telephone number) by dropping by our
WorldCard Centres or writing to us at the address stated at
back cover. Alternatively, you can call our membership enquiries
hotline and our membership service personnel will be glad to
assist you.
10. Will I get my points immediately after making my purchase?
In most cases, your WorldCard Points will be accorded
to you immediately or by end of the day. However, there are
times when the points will have to be manually accorded, which
will be registered within 30 working days.
11. Is my WorldCard transferable?
No. Your card is not transferable as the benefits and privileges
are exclusively for your sole enjoyment. |